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Jane Patterson

Tel: (225) 342-7701
Fax: (225) 342-6867
Email: otm@la.gov

Mailing Address:
P.O. Box 94280
Baton Rouge, Louisiana 70804

Physical Address:
Claiborne Bldg, Suite 2-213
1201 North Third Street
Baton Rouge, LA 70802-5243

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OTM Catalog of Services
Billing

Agencies are billed monthly by OTM for all telecommunications services. Some items, like long distance and printing charges, are billed in arrears. Other items, like local service, are billed at the beginning of the month for which the service is rendered.

Included with the bill are a summary of charges/invoice, the allocation summary report, allocation detail report and supporting documentation. If there are questions regarding an item on a bill, the TC or the agency accounting department may call the numbers listed below.

If pages of the bill are missing or additional billing information is needed, call 225-342-7732.

If an accounting unit is being changed or added, Brenda Williams, OTM Billing Manager, must be informed in writing.

Billing discrepancies must also be submitted in writing with appropriate documentation to Brenda Williams, OTM Billing Manager. Examples of appropriate documentation are a copy of the bill, a copy of the toll calls, copies of service orders if applicable or prior correspondence regarding the discrepancy. Be sure to include the accounting unit, a description of the problem and the month of the bill. The discrepancy will be investigated and any appropriate adjustment will be made.

Web Billing
Information about Web Billing is available on-line at www.doa.louisiana.gov/otm/bill. Or, agencies may choose to receive detailed billing reports from OTM by mail. Supporting documentation such as vendor specific invoices will be mailed to all users.

Printing Fees
OTM can provide a printed copy of the agency bill at a charge of $.50 per page.

Forms-- no forms are used for this service

Contacts
General Billing  
Section

Billing

Phone Manager: 225-342-7732
  
Missing bill pages: 225-342-7732
Agency accounting units beginning with:
  

A (Alexandria area) 225-342-7747

  
L (Lafayette area) 225-342-7747
  
C (Lake Charles area) 225-342-7747
  
M (Monroe area) 225-342-7747
  
S (Shreveport area) 225-342-7747
  
B (Baton Rouge area) 225-342-7732
  
N (New Orleans area) 225-342-7739
FAX 225-342-7965
E-mail

brenda.williams@la.gov

US Mail

OTM Billing Manager
PO Box 94280
Baton Rouge, LA 70804-9280

Web Billing
Section

Support Services

  
Phone 225-342-2500   
FAX 225-342-7372   
E-mail

debbie.griffith@la.gov

  
US Mail

Web Billing Manager
PO Box 94280
Baton Rouge, LA 70804-9280