Agencies are billed monthly by OTM for all telecommunications services. Some items, like long distance and printing charges, are billed in arrears. Other items, like local service, are billed at the beginning of the month for which the service is rendered.Included with the bill are a summary of charges/invoice, the allocation summary report, allocation detail report and supporting documentation. If there are questions regarding an item on a bill, the TC or the agency accounting department may call the numbers listed below.
If pages of the bill are missing or additional billing information is needed, call 225-342-7732.
If an accounting unit is being changed or added, Brenda Williams, OTM Billing Manager, must be informed in writing.
Billing discrepancies must also be submitted in writing with appropriate documentation to Brenda Williams, OTM Billing Manager. Examples of appropriate documentation are a copy of the bill, a copy of the toll calls, copies of service orders if applicable or prior correspondence regarding the discrepancy. Be sure to include the accounting unit, a description of the problem and the month of the bill. The discrepancy will be investigated and any appropriate adjustment will be made.
Information about Web Billing is available on-line at www.doa.louisiana.gov/otm/bill. Or, agencies may choose to receive detailed billing reports from OTM by mail. Supporting documentation such as vendor specific invoices will be mailed to all users.
Web Billing Manager