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Jane Patterson

Tel: (225) 342-7701
Fax: (225) 342-6867
Email: otm@la.gov

Mailing Address:
P.O. Box 94280
Baton Rouge, Louisiana 70804

Physical Address:
Claiborne Bldg, Suite 2-213
1201 North Third Street
Baton Rouge, LA 70802-5243

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OTM Catalog of Services
Station Equipment

Station Equipment Connect--This service consists of attaching any station equipment to the dial tone line. This service is performed by OTM or the equipment vendor when the dial tone service is first installed. This service is not applicable to subscribers who install their own equipment.

Station Equipment Move--This service consists of detaching any station equipment from one extension line and attaching it to another line. An equipment move is normally performed in conjunction with a dial tone move. The provisions of this service line statement apply only to situations where OTM or a vendor performs the move. The provisions do not apply when subscribers move their own equipment.

Station Equipment Disconnect--This is the detachment of any rented or leased station equipment from the extension line.

Billing Rates
Station Equipment Connect--Actual cost plus a 5% processing charge. The charge for this service does not include the cost of the station equipment. For contract items, this cost may be included in the contract price.

A Support Service fee of 0.5% shall be applied to the monthly cost of this service.

Station Equipment Move--Actual cost plus a 5% processing charge.

A Support Service fee of 0.5% shall be applied to the monthly cost of this service.

Station Equipment Disconnect--There may be a time and materials charge or a contract item charge. Contract OTM Customer Service for the actual cost.

How To Order
Contact OTM Customer Service and provide contact information and a description of what is needed. Customer Service will work with the agency to determine which form(s) the agency should complete and submit.

Forms
OTM/S-1 Miscellaneous Service Order Form
OTM/S-2 Centrex Service Order Form
OTM/S-8 Communications Service Request
OTM-16 Project Request Form

Contacts
Section Customer Service
Phone 225-342-7720
225-342-7226 (Supervisor)
E-mail tracie.cole@la.gov