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Telecommunications Information Notice 06-04
Service Order Charges for Annual Updates to BellSouth Public Telephone Directory Listings
July 21, 2006
Effective immediately, some state agencies may be charged for a service order for any annual update (change) to its BellSouth telephone directory listing. This does not pertain to changes made to the Office of Telecommunications Management (OTM) published State Government Telephone Directory. This also does not pertain to other telephone companies' directory listings. This will not apply to a state agency's directory listing of a Centrex number.
New Annual Update Charge
BellSouth has informed OTM that it has changed the method of applying service order charges for annual updates for its public telephone directories (white pages/blue pages). These listing changes are submitted to BellSouth by OTM based on information submitted by state agencies' Telecommunications Coordinators (TCs). Until now, there has not been a service order charge to an agency for an annual listing change.
Effective immediately, each non-Centrex account or agency location with an annual update listing change or addition will be billed a service order charge. There will be no charge to delete a listing or for a change of address that was the result of an agency having moved service.
This change applies to annual updates only. All listings changes submitted during the year which are not included with the annual update or a move order will continue to be charged a service order fee. A listing for new service must be requested at the time the new service is ordered to avoid an annual update charge.
Service Order Charges for Annual Updates
| Non-standard dial tone |
$26 |
| Toll free number |
$29 |
| Centrex |
No charge--included in the cost of the service |
Background
Any state agency provided with telephone service through BellSouth may have a listing in the white (or blue in some cities) pages in the telephone directory published for that area by BellSouth. The one-time cost for setting up that listing is included with the initial order establishing the telephone service. If an agency moves, the one-time cost of changing address information is included at no additional charge with the charges to move the service. If during the year, an agency makes a change to its listing or establishes a new listing for an existing number, the agency is billed a separate service order charge for that change or new listing.
Once each year, prior to BellSouth publishing a new directory for an area, OTM contacts agencies' TCs to see if their respective agency wishes to make a change to its BellSouth telephone directory listing. If it does, OTM sends that change to BellSouth for inclusion in the new directory.
If you have questions about this information notice, contact Laura Root Matherne at laura.matherne@la.gov or 225-342-7723.
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