Listed Alphabetically
SEPTEMBER - DECEMBER 2010
(Updated 10/21/10)
The following classes are being offered in the Lake Charles area through the Comprehensive Public Training Program. To register for classes, complete a CPTP class registration form and send it to your agency CPTP coordinator. Participants will receive written confirmation of registration about two to three weeks before the course begins. All classes will meet from 8:15 a.m. to 3:30 p.m., unless specifically stated otherwise. For further information, call your agency CPTP coordinator or the CPTP office at (225) 219-4528.
Please check this site regularly for updates.
Class Registration Form
This 1/2-day class is designed to provide participants with strategies to address strong emotions, and when appropriate, the emotions of people you work with. Learning objectives include identifying the impact of emotions on productivity; being aware of factors that cause emotions to intensify so they can be managed more effectively; applying techniques to address your own strong emotions so you can focus on getting work done; and responding objectively and constructively to the strong emotions of others. This class is open to all employees.
| DATES | CITY | LOCATION |
| No current offerings. | -- | -- |
Class Registration Form
This 1-day class highlights the fact that managers and supervisors need to ensure that employees have both the necessary job skills and opportunities for learning transfer. The primary purpose of this class is to share strategies and techniques that can be used before, during, and after training to ensure support for the transfer of knowledge and skills to improved performance on the job. Also included is a brief introduction to the many performance factors that can play important roles in the employee training process. Class participants are encouraged to examine their work environments carefully in order to fully understand all the factors that may be affecting worker performance. This class is open to all levels of management and to those with special permission from their agencies.
| DATES | CITY | LOCATION |
| No current offerings. | -- | -- |
Class Registration Form
This 1-day introductory class is for anyone in human resources, administration, or management who is new to or unfamiliar with Civil Service regulations. This workshop presents the basic Civil Service information in a way that is direct, practical, and able to be used regardless of the level of the person performing the human resources duties in the agency. This class is open to HR professionals. Other employees in agency administration or management will be accepted on a case by case basis, but priority will be given to HR professionals.
| DATES | CITY | LOCATION |
| No current offerings. | -- | -- |
Class Registration Form
In this 1-day class, participants will discuss a variety of supervisory responsibilities within the context of the Civil Service system. Participants will learn why the merit system was created and ways through which they can better manage employees' behavior, schedules, and performance. Topics include the following: an overview of the supervisor's fundamental role in the PPR process; dos and don'ts of interviewing and reference checking; avoiding harassment and discrimination in the workplace; prohibited political activities for classified employees; managing employees' work schedules; assigning duties to employees; a supervisor's role in the chain of command; and how to orient new employees. This class is open to all levels of management and to those with special permission from their agencies.
** NOTE: This class will be taught by Civil Service in two different formats for differing audiences. The content is the same -- only the presentation and exercises are modified to meet the needs of the target audiences of "Traditional" or "Nontraditional." Classes are so designated next to the date.
Classes marked Nontraditional are targeted to supervisors working in settings such as maintenance, skilled trades, laborers, facility services, food service, housekeeping, etc., and jobs which do not require professional licensure and/or certifications.
Classes marked Traditional are targeted to supervisors working in traditional office settings and/or jobs which may require professional licensure/certifications (e.g. accountants, nurses, pharmacists, etc.).
CPTP Coordinators and/or mandatory Training Coordinators are responsible for making sure supervisors register for the appropriate classes targeted for their jobs. This will not be checked during the registration process by CPTP or Civil Service.
| DATES | CITY | LOCATION |
| No current offerings. | -- | -- |
Class Registration Form
In this 1/2-day class will assist participants in developing the skills needed to discuss performance expectations with others in order to identify responsibilities, priorities, and measurable objectives, as well as to gain individual support and commitment to the ideals of the agency. This class is open to all levels of management and to those with special permission from their agencies.
| DATES | CITY | LOCATION |
| No current offerings. | -- | -- |
Class Registration Form
This 1-day class presented by the Dept. of Civil Service examines a number of harmful, common myths that exist in the state government workforce. These myths negatively impact productivity and morale. Belief in them can result in supervisors who feel powerless to do a good job. Participants will identify these myths and work with them in common sample work situations. Participants will then learn specific courses of action they can apply to correct behavior resulting from these false beliefs. A few of the myths that will be discussed in class include: "A state employee can't be fired;" "All employees should get a merit increase;" "All employees must be treated the same;" "Employees can take leave whenever they wish;" plus several others. This class is open to all levels of management and to those with special permission from their agencies.
** NOTE: This class will be taught by Civil Service in two different formats for differing audiences. The content is the same -- only the presentation and exercises are modified to meet the needs of the target audiences of "Traditional" or "Nontraditional." Classes are so designated next to the date.
Classes marked Nontraditional are targeted to supervisors working in settings such as maintenance, skilled trades, laborers, facility services, food service, housekeeping, etc., and jobs which do not require professional licensure and/or certifications.
Classes marked Traditional are targeted to supervisors working in traditional office settings and/or jobs which may require professional licensure/certifications (e.g. accountants, nurses, pharmacists, etc.).
CPTP Coordinators and/or mandatory Training Coordinators are responsible for making sure supervisors register for the appropriate classes targeted for their jobs. This will not be checked during the registration process by CPTP or Civil Service.
| DATES | CITY | LOCATION |
| No current offerings. | -- | -- |
Class Registration Form
This 1-day class will provide a basic introduction to effective interviewing skills. Participants will learn how to forecast necessary staffing levels based on required skills and changes in technology, perform a job skill analysis, prepare behavior-based interview questions, apply the basic requirements of employment laws to work situations, follow legally required interviewing guidelines, and develop a system to evaluate and select job candidates. This class is open to all levels of management and to those with special permission from their agencies.
| DATES | CITY | LOCATION |
| No current offerings. | -- | -- |
Class Registration Form
This 1-day class will teach participants how to conduct performance reviews in a way that is productive and helpful to work group performance. Participants will learn how to use performance feedback to reinforce or improve job performance, use PPR to develop employee behavioral expectations, conduct a performance feedback interview, and apply tools and procedures to negotiate an employee performance improvement plan. This class is open to current supervisors and managers only. Note: This course is designed to complement, not substitute for, the Performance Planning and Review course taught by the Department of Civil Service.
| DATES | CITY | LOCATION |
| No current offerings. | -- | -- |
Class Registration Form
This 1-day class presented by the Dept. of Civil Service provides practical techniques for controlling absenteeism and tardiness and why these need to be controlled. It includes how to manage different types of leave, especially annual and sick leave. Participants will learn what rights state employees do and do not have in using leave. Supervisors will learn their options and responsibilities in controlling absenteeism. This class is open to all levels of management and to those with special permission from their agencies.
** NOTE: This class will be taught by Civil Service in two different formats for differing audiences. The content is the same -- only the presentation and exercises are modified to meet the needs of the target audiences of "Traditional" or "Nontraditional." Classes are so designated next to the date.
Classes marked Nontraditional are targeted to supervisors working in settings such as maintenance, skilled trades, laborers, facility services, food service, housekeeping, etc., and jobs which do not require professional licensure and/or certifications.
Classes marked Traditional are targeted to supervisors working in traditional office settings and/or jobs which may require professional licensure/certifications (e.g. accountants, nurses, pharmacists, etc.).
CPTP Coordinators and/or mandatory Training Coordinators are responsible for making sure supervisors register for the appropriate classes targeted for their jobs. This will not be checked during the registration process by CPTP or Civil Service.
| DATES | CITY | LOCATION |
| No current offerings. | -- | -- |
Class Registration Form
This 1/2-day class is designed to provide participants with the necessary skills for addressing recurring or serious performance problems to help an individual get their performance back on track. This class is open to all supervisors and managers, and those with special permission from their agencies.
| DATES | CITY | LOCATION |
| No current offerings. | -- | -- |
Class Registration Form
This 1-day class will help participants implement strategies and techniques to help themselves adapt to various changes in their work situations. Participants will learn how to identify areas of resistance and negative mental models, apply a model for individual transition in order to learn how to manage their reactions to change, apply techniques that will foster creativity and innovation during the change process, and identify ways to be proactive during the implementation of changes.
| DATES | CITY | LOCATION |
| No current offerings. | -- | -- |
Class Registration Form
This 1/2-day class is designed to help participants learn to improve their ability to delegate. There is more to effective delegation than mastering a set of skills and techniques. You must challenge your beliefs and your abilities, as well as those of your staff. In addition, you must demonstrate confidence in your staff's ability to achieve success in the tasks you delegate to them. This class will help you identify tools you can implement in the workplace to ensure you are delegating successfully. This class is open to all supervisors and managers.
| DATES | CITY | LOCATION |
| No current offerings. | -- | -- |
Class Registration Form
This 1-day class will help participants improve their communication and feedback strategies. Participants will learn how to overcome barriers to communication, use nonverbal communication effectively, listen actively, use effective feedback techniques, determine when various communication strategies should be used, consider the necessary factors when selecting the most effective message type, and apply supportive communication strategies.
| DATES | CITY | LOCATION |
| October 26, 2010 | Lake Charles | Dept of Health & Hospitals Regional Office, 2300 Broad St., Room 39 |
Class Registration Form
This 1-day class helps participants deal with the many interpersonal communication challenges they face at work. Participants will learn how to analyze personal communication styles, confront issues rather than people, apply strategies to minimize defensiveness in interactions with others, and demonstrate effective feedback techniques in a given situation.
| DATES | CITY | LOCATION |
| No current offerings. | -- | -- |
Class Registration Form
Developing Effective Teams Parts 1 and 2 are prerequisites to this course.
This 1-day class discusses strategies and techniques for developing effective teams. Participants will learn about the stages of team development; skills essential to working in a team environment; strategies for managing team conflict; strategies for creating common ground; and strategies for establishing trust and credibility to build a community in the workplace. Team skills will be presented in the context of typical work groups found in state government.
| DATES | CITY | LOCATION |
| No current offerings. | -- | -- |
Class Registration Form
This 1-day class examines motivation and goal setting as components of managing work group performance. Participants will learn how to link goal setting with individual action plans, strategies, objectives, and goals of the agency. Participants will be able to diagnose motivation-related performance problems. Class exercises will enable participants to use practical techniques to improve and maintain motivation. This is a required course in the Certificate for Managing People. This class is open to all levels of management and to those with special permission from their agencies.
| DATES | CITY | LOCATION |
| No current offerings. | -- | -- |
Class Registration Form
This 1-day class taught by staff of the Dept. of Civil Service is designed to aid in the development of documentation skills frequently used and required of supervisors. Participants will learn the difference between the standards of documentation necessary for Performance Planning & Review versus the standards necessary for disciplinary action. The course material emphasizes documenting through recording observable behavior. Participants will work with sample work situations common to the classified service. This is a required course in the Certificate for Managing People. This class is open to all levels of management and to those with special permission from their agencies.
| DATES | CITY | LOCATION |
| No current offerings. | -- | -- |
Class Registration Form
This 1-day class explores strategies for resolving or managing interpersonal conflict in the workplace. Participants will learn about the causes and effects of conflict; the appropriate use of different conflict management styles; and how to apply collaborative, win-win techniques.
| DATES | CITY | LOCATION |
| No current offerings. | -- | -- |
Class Registration Form
This 2-day class is designed to provide participants the necessary classroom skills for trainers. Participants will learn 13 ways to improve the use of visuals, to understand the correct ways to use easel pads, and how to avoid 10 deadly sins common to many presentations. The class also introduces participants to proper "platform" skills, and provides tips on how to turn audience resistance into something useful. The class includes opportunities for participants to make at least two presentations and receive feedback on those presentations. This class presumes that (1) some participants may not have had any presentation experience, and (2) other participants have had a great deal of experience in delivering presentations – and the needs of both types will be addressed. This class is open to managers, trainers, and staff who make formal presentations as part of their current job responsibilities.
| DATES | CITY | LOCATION |
| No current offerings. | -- | -- |
Class Registration Form
This 2-day class teaches participants effective problem and decision making skills. The instructor will guide participants through the process of identifying root causes of problems, generating solutions to problems, establishing decision-making criteria, and using those criteria to select the best alternative solution to problems. Participants will learn to evaluate the benefits and risks of individual versus group decision-making approaches. Case situations will be used to help participants learn how to apply the problem solving and decision making processes to their own work situations. This class is open to all levels of management and to those with special permission from their agencies.
| DATES | CITY | LOCATION |
| No current offerings. | -- | -- |
Class Registration Form
This 2-day class is designed to aid supervisors with the transition into their role. Becoming a supervisor requires more than simply having the title. A supervisor is not only responsible for their own work, but also for the work of those they supervise. Through this class, participants will gain a foundation for the skills necessary to becoming an effective supervisor. This class is designed for first-line supervisors whose jobs fall OUTSIDE of the traditional office environment. Examples of these job categories include, but are not limited to, trades/crafts, maintenance, security, production, transportation, and food service.
| DATES | CITY | LOCATION |
| No current offerings. | -- | -- |
Class Registration Form
This 2-day class continues the concepts covered in Elements of Supervisory Practices, Part 1, that help first-line supervisors improve skills needed in their day-to-day job functions. This class will provide practical strategies for supervisors in the following areas: problem solving and decision making, ethical behavior, motivating employees, corrective coaching, progressive discipline, and conducting performance evaluations. This class is designed for first-line supervisors whose jobs fall OUTSIDE of the traditional office environment. Examples of these job categories include, but are not limited to, trades/crafts, maintenance, security, production, transportation, and food service.
Note: Elements of Supervisory Practices, Part 1, is a prerequisite to this course.
| DATES | CITY | LOCATION |
| No current offerings. | -- | -- |
Class Registration Form
This 1-day course will help participants learn how to evaluate work situations to identify potential ethical problems and conflicts of interest. Participants will learn how to develop a plan to comply with rules and /or laws governing potential areas of conflict, and promote awareness of ethical behavior in work groups.
| DATES | CITY | LOCATION |
| No current offerings. | -- | -- |
Class Registration Form
This 1-day class will help participants implement strategies and techniques to help themselves and their employees adapt to various changes in their work situations. Participants will learn how to facilitate "unlearning", reduce resistance to change, manage conflict resulting from change, and develop a contingency plan to handle unexpected situations. This class is open to all managers, supervisors and professional-level non-supervisory staff..
| DATES | CITY | LOCATION |
| No current offerings. | -- | -- |
Class Registration Form
This 1-day class will cover the following topics: Attributes of a Great HR Professional (includes importance of ethical behavior, common challenges that place HR staff in dilemmas, and information on professional HR organizations); Basics of the Civil Service System (includes a brief history, role of the Civil Service Commission and Director, Civil Service rules vs. agency policies, etc.); Role of the Accountability Division (includes information on HR audits, core merit system principles and the importance of moving beyond mere compliance, and ISIS data entry integrity); Personnel Records Management (includes confidentiality and retention of records); and Legal Issues for the HR Professional (includes FMLA, ADA, Commission opinions, common HR misunderstandings, etc.).
This class is open to employees working in Human Resource positions only.
| DATES | CITY | LOCATION |
| No current offerings. See BR listings. | -- | -- |
Class Registration Form
This 1-day module for HR professionals will include a discussion of the constitutionally defined purpose of merit hiring, the benefits of different selection procedures, and an in-depth discussion of Chapter 22 and 23 rulesThis class is open to employees working in Human Resources positions only.
| DATES | CITY | LOCATION |
| No current offerings. See BR listings. | -- | -- |
Class Registration Form
Topics in this 1-day module will include the "dos and don'ts" of interviewing; reference checking; employee orientation; mandatory supervisory training and CPTP; PPR concerns for HR; and workforce planning, succession planning, and mentoring. This class is open to employees working in Human Resources positions only.
| DATES | CITY | LOCATION |
| No current offerings. See BR listings. | -- | -- |
Class Registration Form
Topics in this 1-day module will include the effective use of the Civil Service web site; prohibited political activity for classified employees; accuracy of public records and the consequences of falsification; and maintaining a safe and secure workplace -- preventing illegal discrimination, intimidation, threats and harassment in the workplace. This class is open to employees working in Human Resources positions only.
| DATES | CITY | LOCATION |
| No current offerings. See BR listings. | -- | -- |
Class Registration Form
This 1-day module will include a review of the pay rules in Chapter 6 of the Civil Service rules and the classification issues in Chapter 5 of the rules (allocating positions, job evaluation, etc.). This class is open to employees working in Human Resources positions only.
| DATES | CITY | LOCATION |
| No current offerings. See BR listings. | -- | -- |
Class Registration Form
This 1-day module will include information on how to take legal disciplinary actions, and an overview of the Civil Service rules regarding appeals and what an agency should know to win a Civil Service appeal. This class is open to employees working in Human Resources positions only.
| DATES | CITY | LOCATION |
| No current offerings. See BR listings. | -- | -- |
Class Registration Form
This 1-day workshop taught by staff from LASERS will include updates and details associated with everything from enrollment of a member in the retirement system to guiding an employee through the retirement process. The curriculum will include changes in current legislation; enrollment information; contribution reporting; purchasing service credit; refund of contributions; survivor benefits; various types of retirement disability; early retirement, regular retirement, deferred retirement option plan (DROP) and initial benefit option (IBO); eligibility requirements; and rehired retirees. It is recommended by LASERS that this workshop be attended annually. This class is open to employees working in Human Resources and Payroll positions only.
| DATES | CITY | LOCATION |
| No current offerings. | -- | -- |
Class Registration Form
This 1-day class presents the coaching process and strategies for improving employee performance. Participants will learn about performance counseling, specific coaching strategies, and motivation techniques. Coaching is presented as an effective tool for improving employee performance while also building employee commitment. Class exercises will enable participants to return to the job ready to implement effective coaching. This class is open to current supervisors and managers.
| DATES | CITY | LOCATION |
| No current offerings. | -- | -- |
Class Registration Form
This 1-day class will examine the ways we handle the individual differences of people in the workplace. Participants will learn how and why we have different perceptions about people and how those perceptions can affect teamwork and productivity in positive and negative ways. Participants will practice dealing with different dimensions of diversity in structured exercises and learn how to create a climate in which all employees' contributions are recognized and appreciated. This class is open to all levels of management and to those employees with special permission from their agencies.
| DATES | CITY | LOCATION |
| No current offerings. | -- | -- |
Class Registration Form
This 1/2-day class, taught by the staff of the Department of Civil Service, will teach participants the basic steps in job profiling and the various purposes for which job profiling can be used. Participants will be taught how to identify critical tasks and competencies, how to link tasks and competencies, and how to document the job profiling results to legally support the use of the results of job profiling efforts. Several exercises are included in the class to provide hands-on experience. Participants will also identify sources of information and resources available to HR in doing job profiles. This class is open only to HR professionals. Completion of this course is a required prerequisite in order to participate in the Staffing Divisions Job Profiling Workshop or Job Profiling Agency Assistance offered as follow-ups to agencies upon request. This class is open only to Human Resources professionals.
| DATES | CITY | LOCATION |
| No current offerings. | -- | -- |
Class Registration Form
This 1-day class will help participants recognize and improve their leadership strategies. Participants will be able to identify barriers to leadership; communicate values, beliefs, and vision effectively; seek innovative ways to change, grow, and improve; foster collaboration by promoting cooperative goals and building trust; strengthen others by sharing power; and celebrate successes by creating a spirit of community and appreciation for individual excellence. This course is open to mid- and upper-level managers.
| DATES | CITY | LOCATION |
| No current offerings. | -- | -- |
Class Registration Form
This 1-day class offers new and seasoned leaders insights into the dynamics of change and presents a unique and imaginative approach for navigating the intricacies of the change process. By integrating the five core competencies – attending to a broader moral purpose, keeping on top of the change process, cultivating relationships, sharing knowledge, and setting a vision and context for creating coherence in organizations – leaders will have the opportunity to be empowered to deal with complex change. They will also have the tools necessary to be transformed into exceptional leaders who consistently mobilize their organizations to do important and difficult work under conditions of constant change. This course is designed for mid- and upper-level managers.
| DATES | CITY | LOCATION |
| No current offerings. | -- | -- |
Class Registration Form
Targeted to middle and upper level managers, this 1-day class describes the role managers should play in the succession planning process. When your workforce retires, who will be ready to replace these experienced employees? What strategies have you implemented to ensure that your agency will be properly staffed with qualified supervisors, managers, and leaders? Succession planning enables your organization to help provide training and development opportunities to your agency's future leaders. Succession planning helps you "build bench strength." This class is open to middle and upper level managers.
| DATES | CITY | LOCATION |
| No current offerings. | -- | -- |
Class Registration Form
This is a 1-day class that enables participants to identify and understand the characteristics of the four generations in the workforce. This class also provides information and strategies for managing across generations, communicating with each generation, identifying motivators for each generation, and dealing with conflict across the generations. This class is open to supervisors and managers.
| DATES | CITY | LOCATION |
| No current offerings. | -- | -- |
Class Registration Form
This 2-day class examines how work processes impact work effectiveness. Participants will learn how to analyze current work processes, develop a process performance tracking system, break down processes into tasks, and apply a process improvement strategy. Skills learned in this class will be applicable to the management of any work process. This class is open to all levels of management and to those with special permission from their agencies.
| DATES | CITY | LOCATION |
| No current offerings. | -- | -- |
Class Registration Form
This 1/2-day class examines the various approaches that can be used to manage time effectively. Participants will identify the activities that determine their use of time and learn the keys to effective time management. Particular emphasis will be placed on establishing work priorities to maximize effective use of time. The course will present a flexible approach that can be adapted to fit most participants' preferred time management style. In class, participants will develop a prioritization plan to be used on the job.
| DATES | CITY | LOCATION |
| No current offerings. | -- | -- |
Class Registration Form
This 1-day class will help participants determine if mentoring is an appropriate employee development strategy to utilize, and, if so, how to execute a successful mentoring program. Participants will be able to identify and select potential mentors and proteges; use methods to enable mentors and proteges to build a successful relationship; and learn how to set up an effective mentoring program.
Note: This course is presented from the point-of-view of planning and carrying out a mentoring program for others who will be the mentors and proteges, not for mentors who will be doing the mentoring. This class is open to all supervisors, managers and those employees involved in implementing an agency succession plan.
| DATES | CITY | LOCATION |
| No current offerings. | -- | -- |
Class Registration Form
This 1-day class discusses the necessity of effective new employee orientation programs in organizations. Participants will learn how to assess their current program and make the appropriate changes for long-term success. They will learn about important documents for new employees along with the different types of training and feedback to utilize. This class is open to all supervisors and managers.
| DATES | CITY | LOCATION |
| No current offerings. | -- | -- |
Class Registration Form
This 1/2-day class discusses the benefits of on-the-job training. Participants will learn how to address specific training needs within their agencies, determining the appropriate type of on-the-job training to implement There is additional information on how to select a trainer and how to evaluate performance during the training period. This class is open to all supervisors and managers.
| DATES | CITY | LOCATION |
| No current offerings. | -- | -- |
Class Registration Form
This 1-day class provides participants with basic information concerning the major components of the Civil Service performance planning and review system: planning, documentation, and evaluation. This class is open to all supervisors and managers and human resources staff.
| DATES | CITY | LOCATION |
| No current offerings. | -- | -- |
Class Registration Form
This 2-day class is designed to facilitate the performance measures phase of the strategic planning process. The class will provide an introduction to the role of performance management, an overview of the strategic planning process, and tools to develop methods to measure results.
| DATES | CITY | LOCATION |
| No current offerings. | -- | -- |
Class Registration Form
This 1-day class is being offered specifically for those employees who have been designated by their appointing authorities as agency in-house PPR trainers. Participants will be given all new materials to facilitate their providing the revised PPR classes in their agencies. There will also be a component on effective presentation skills and techniques. NOTE: Applicants must have completed the classes, Performance Planning & Review for Supervisors, and Documenting for Performance and Discipline, and passed the tests for both classes before being admitted to PPR Train-the-Trainer.
This class is open only to those agency-designated PPR trainers who have been approved by Civil Service.
| DATES | CITY | LOCATION |
| No current offerings. | -- | -- |
Class Registration Form
This 1/2 day course is designed to offer participants information about the universal qualities and principles that help people become genuine leaders who can translate intentions into reality. To meet these needs, this course outlines how five critical leadership qualities contribute to personal and organizational success. In addition, participants will also learn about the six basic principles that can help develop effective relationships. This class is open to all supervisors and managers.
| DATES | CITY | LOCATION |
| No current offerings. | -- | -- |
Class Registration Form
This 2-day class is designed to provide participants with the tools and strategies necessary to enhance their professionalism while also increasing their level of productivity. Elements of professionalism covered include professional behavior, communicating as a professional, managing conflict as a team professional, personal organization and productivity, and personal goal setting. This class is open to non-supervisory employees only.
| DATES | CITY | LOCATION |
| No current offerings. | -- | -- |
Class Registration Form
This 1-day class provides a foundation to help participants address the basic service needs of their customers. Participants will learn how to assess individual situations to identify potential opportunities for providing service. They will also learn specific strategies to help them meet the needs of customers working within Louisiana state government. Additionally, participants will learn strategies for dealing with difficult, challenging customers. Also, this class will help employees learn methods for utilizing appropriate and available resources within their agencies. This class is open to all employees, whether or not they have taken any other customer service classes.
| DATES | CITY | LOCATION |
| No current offerings. | -- | -- |
Class Registration Form
This 1-day course will help participants examine how to be more motivated in the workplace. Participants will use this course as an opportunity to identify ways to build a sense of meaningfulness into their working environment. Participants will also learn how to anticipate the implications of words and actions within work group settings. They will be able to understand how a motivated employee’s work performance positively impacts productivity within the organization.
Note: Portions of this information are also included in the CPTP course "Professionalism and Productivity." This class is open to all employees.
| DATES | CITY | LOCATION |
| December 14, 2010 | Lake Charles | Dept of Health & Hospitals Regional Office, 2300 Broad St., Room 39 |
Class Registration Form
This 1-day class is designed to help participants develop strategies to effectively assume their supervisory roles within their agencies. Learning objectives include managing your transition to a supervisory role, building personal credibility, developing work group commitment, and implementing action planning within the agency. This class is open to new supervisors and to those with special permission from their agencies.
| DATES | CITY | LOCATION |
| No current offerings. | -- | -- |
Class Registration Form
In this 1-day class, participants will learn how to negotiate in the workplace. Participants will learn how to use interest-based negotiating between work groups, how to clarify points of view, and how to apply win-win persuasive techniques and methods to gain cooperation from others. This class is open to all levels of management and to those with special permission from their agencies.
| DATES | CITY | LOCATION |
| No current offerings. | -- | -- |
Class Registration Form
In this 1-day class, managers will learn to say what they mean in a clear, concise style. Through lecture, examples, and practice exercises, managers will gain confidence in their ability to plan and structure reports, letters, and memos. Correct formatting of various types of reports will be discussed, as well as appropriate style in faxes and e-mail messages. Attention will be given to other types of documents, including written and verbal instructions. They will see how the use of white space, selection of fonts, and other graphic elements can add to the readability of their writing. Although this course is not intended as a review of grammar and punctuation, time will be reserved for participants' questions about these subjects. This class is open to all levels of management and to those with special permission from their agencies.
| DATES | CITY | LOCATION |
| November 9, 2010 | Lake Charles | DHH, Calcasieu Parish Health Unit (OPH), 3236 Kirkman Street, Auditorium |
Class Registration Form
This 1/2-day class will allow participants to develop the skills needed to write performance expectations in order to identify responsibilities, priorities and measurable goals. The course will also allow supervisors to engage their employees in the expectations writing process and effectively link agency objectives with employee expectations of performance.
| DATES | CITY | LOCATION |
| No current offerings. | -- | -- |
