Strategic Plan FY 2012 – FY 2016
Division of Administration
Office of General Services - Louisiana Property
Assistance Agency
Louisiana Property Assistance Agency
Vision
The Louisiana Property Assistance Agency (LPAA) will provide sound property and fleet management program advice to
the state agencies it regulates and exceptional customer service to its internal and external customers.
Mission
The Louisiana Property Assistance Agency (LPAA) provides for the accountability of the state’s moveable property using
sound management practices; ensures that all state agencies comply with the State Property Control and Fleet
Management Regulations; provides a savings and return on state and federal monies through redistribution and sale of
surplus property; and tracks the utilization of the state’s fleet of passenger vehicles.
Philosophy
The Louisiana Property Assistance Agency (LPAA) strives to provide outstanding assistance to all state agencies to ensure
they remain compliant with property and fleet management program rules and regulations. When necessary, LPAA will
work with enforcement agencies to correct matters our advice fails to remedy. The agency also endeavors to make
sound business decisions regarding the use and disposal of movable property assets which reassure the taxpayers that
state government is a good steward of their tax dollars.
GOAL: 1 To ensure accountability of the state’s moveable property according to the guidelines set forth in property
control and fleet management regulations (R.S. 39 Part XI, Sections 321-332 & Part XIII, Sections 360-364).
Objective: 1:1 To ensure that at least 95% of the state’s moveable property accounts remain compliant with
the Louisiana Property Assistance Agency’s rules and regulations through June 30, 2016.
Strategy 1:1:1 Use annual property certifications to monitor compliance.
Strategy 1:1:2 Offer property rules/regulations training and instruction in the use of LPAA’s asset
management software to those requesting it or to property managers of agencies with
conditional approvals or disapproved certifications.
Principal Clients: State and local governmental agencies; Educational (approved, accredited, or licensed public or non-
profit institutions); Eligible non-profit and tax–exempt organizations.
External Factors:
1. Difficulty retaining a full staff of qualified auditors.
2. Lack of concern regarding property control and fleet management responsibilities at agency upper
management levels.
3. Condition and quantity of surplus property available to LPAA affects the agency’s ability to generate
operating revenue which, in turn, affects our ability to monitor compliance with agencies located all over
the state or that are housed in remote locations.
Duplication of Efforts:
Title 39 of Louisiana’s Revised Statutes makes the commissioner of administration responsible for overseeing property
control and fleet management. LPAA oversees these functions for the commissioner. It is the only agency assigned
responsibility for enforcing moveable property and fleet management rules and regulations.
Goal _#1__ Objective __#1
Performance Indicators
Objective
Input
Output
Efficiency
Outcome
Percentage of agencies in
compliance with property
rules and regulations
Property
Certifications
Submitted
Approved Property
Certifications
Percentage of
Approved Property
Certifications
Percentage of Approved
Property Certifications
State Outcome Goals Link: Transparent, Accountable, and Effective Government
Children's Budget: Not Applicable
Human Resource Policies Beneficial to Women and Families Link: Leave for Maternity, FLMA Act, Sexual
Harrassment in Workplace, Attendance/Leave/Workhours, Workplace Violence
Other Links (TANF, Tobacco Settlement, Workforce Development Commission, or Other): Not Applicable
Action Plan for Louisiana Property Assistance Agency
Program: Louisiana Property Assistance Agency
GOAL 1 To ensure accountability of the state’s moveable property according to the guidelines set forth in property
control and fleet management regulations (R.S. 39 Part XI, Sections 321-332 & Part XIII, Sections 360-364).
Objective 1:1 To ensure that at least 95% of the state’s moveable property accounts remain compliant with the
Louisiana Property Assistance Agency’s rules and regulations through June 30, 2016.
Strategy 1:1:1 Use annual property certifications to monitor compliance.
Person Responsible for Strategy: Steve Bice Timeframe: FY12 - FY 16 Cost
Action Plan Steps
Person(s) Responsible Time Frame
Resources Needed
Each agency must
certify its property with
LPAA on an annual
basis.
Audit staff
1. Review and approve, conditionally
approve, or disapprove agency requests
for property certification
Rick Janis
2. Record results in spreadsheet and
provide summary to Assistant Director
each quarter
Rebecca Kleinpeter
Quarterly
Audit staff, computer,
spreadsheet program,
and clerical employee
 
Action Plan for Louisiana Property Assistance Agency
Program: Louisiana Property Assistance Agency
GOAL 1 To ensure accountability of the state’s moveable property according to the guidelines set forth in property
control and fleet management regulations (R.S. 39 Part XI, Sections 321-332 & Part XIII, Sections 360-364).
Objective 1:1 To ensure that at least 95% of the state’s moveable property accounts remain compliant with the
Louisiana Property Assistance Agency’s rules and regulations through June 30, 2016 .
Strategy 1:1:2 Offer property rules/regulations training and instruction in the use of LPAA’s asset management
software to those requesting it or to property managers of agencies with conditional approvals or
disapproved annual certifications.
Person Responsible for Strategy: Steve Bice Timeframe: FY12 - FY 16 Cost
Action Plan Steps
Person(s) Responsible
Time Frame
Resources Needed
1. Offer property/fleet
rules/regulations classes
Rick Janis/ Compliance
Audit staff
Demand determines
frequency
Computer, presentation software,
transportation if classes held
offsite, and training room
facilities
2. Offer instruction in the use of
LPAA’s asset management
software (Protégé)
Compliance Audit staff
Demand determines
frequency
Computer, presentation software,
transportation if classes held
offsite, and training room
facilities
 
TRACKING FORM for Action Plan for Louisiana Property Assistance Agency
Program: Louisiana Property Assistance Agency
GOAL 1 : To ensure accountability of the state’s moveable property according to the guidelines set forth in property
control and fleet management regulations (R.S. 39 Part XI, Sections 321-332 & Part XIII, Sections 360-364).
Objective 1:1 To ensure that at least 95% of the state’s moveable property accounts remain compliant with the
Louisiana Property Assistance Agency’s rules and regulations through June 30, 2016.
Strategy 1:1:1 Use annual property certifications to monitor compliance.
Person Responsible for Strategy: Steve Bice Timeframe: FY12 - FY 16
Action Plan Steps
Status
Comments
1. Review and approve or deny agency
requests for property certification
2. Record results in spreadsheet and
provide summary to Assistant Director
each quarter
STATUS Codes: OS- On Schedule AOS- Ahead of Schedule DL- Delayed CAN- Cancelled PS- In Planning Stage
 
TRACKING FORM for Action Plan for Louisiana Property Assistance Agency
Program: Louisiana Property Assistance Agency
GOAL 1: To ensure accountability of the state’s moveable property according to the guidelines set forth in property
control and fleet management regulations (R.S. 39 Part XI, Sections 321-332 & Part XIII, Sections 360-364).
Objective 1:1 To ensure that at least 95% of the state’s moveable property accounts remain compliant with the
Louisiana Property Assistance Agency’s rules and regulations through June 30, 2016.
Strategy 1:1:2 Offer property rules/regulations training and instruction in the use of LPAA’s asset management
software to those requesting it or to property managers of agencies with conditional approvals or
disapproved annual certifications.
Person Responsible for Strategy: Steve Bice Timeframe: FY12 - FY 16
Action Plan Steps
Status
Comments
1. Offer classes teaching agency personnel
property/fleet rules/regulations.
2. Offer agency personnel instruction in
the use of LPAA’s asset management
software (Protégé)
STATUS Codes: OS- On Schedule AOS- Ahead of Schedule DL- Delayed CAN- Cancelled PS- In Planning Stage
 
PERFORMANCE INDICATOR DOCUMENTATION
Program: Louisiana Property Assistance Agency
Objective: To ensure that at least 95% of the state’s moveable property accounts remain compliant with the Louisiana
Property Assistance Agency’s rules and regulations through June 30, 2016.
Indicator: Total Property Certifications
1. What is the type of the indicator? Input
2. What is the rationale for the indicator? Provides the information required to compute the actual percentage of
agencies passing their annual certifications.
3. What is the source of the indicator? How reliable is the source? The source for this data is the documentation
submitted by agency property managers seeking LPAA's certification of their property.
4. What is the frequency and timing of collection or reporting? Each agency must certify its property with LPAA on an
annual basis. This indicator tracks the total number of the agencies attempting to certify during each quarter of a
particular fiscal year.
5. How is the indicator calculated? Is this a standard calculation? The indicator is the sum total of all agencies seeking
to certify their property during a given FY quarter.
6. Does the indicator contain jargon, acronyms, or unclear terms? If so, clarify or define them. N/A
7. Is the indicator an aggregate or disaggregate figure? Each quarter’s result reflects only part of the total number of
state agencies required to certify during any given FY.
8. Who is responsible for data collection, analysis, and quality? The secretary for the Compliance Audit section is
responsible for collecting the data and inputting it into a spreadsheet.
9. Does the indicator have limitations or weaknesses if so, explain. Is the indicator a proxy or surrogate? Does the
source of the data have a bias or agenda? This indicator is straightforward, does not have a bias, and does not
have any caveat or disclaimers.
10. How will the indicator be used in management decision making and other agency processes? LPAA will monitor the
total number of agencies required to certify to efficiently allocate workload among our compliance audit staff.
PERFORMANCE INDICATOR DOCUMENTATION
Program: Louisiana Property Assistance Agency
Objective: To ensure that at least 95% of the state’s moveable property accounts remain compliant with the Louisiana
Property Assistance Agency’s rules and regulations through June 30, 2016.
Indicator: Approved Property Certifications
1. What is the type of the indicator? Output
2. What is the rationale for the indicator? Provides part of the information required to compute the actual percentage
of agencies passing their annual certifications.
3. What is the source of the indicator? How reliable is the source? The source for this data is the documentation
submitted by agency property managers seeking LPAA's certification of their property.
4. What is the frequency and timing of collection or reporting? Each agency must certify its property with LPAA on an
annual basis. This indicator reports the results for all of the agencies that passed their certification during the
quarter being reported in LaPAS.
5. How is the indicator calculated? Is this a standard calculation? The indicator is the total number of agencies
passing their certification during a given quarter
6. Does the indicator contain jargon, acronyms, or unclear terms? If so, clarify or define them. N/A
7. Is the indicator an aggregate or disaggregate figure? Each quarter’s result reflects only those agencies that actually
passed their certification during that quarter.
8. Who is responsible for data collection, analysis, and quality? Does the indicator have limitations or weaknesses if
so, explain. Is the indicator a proxy or surrogate? The secretary for the Compliance Audit section is responsible for
collecting the data and inputting it into a spreadsheet.
9. Does the source of the data have a bias or agenda? This indicator is straightforward, does not have a bias, and
does not have any caveat or disclaimers.
10. How will the indicator be used in management decision making and other agency processes? LPAA’s compliance
audit staff monitors the agencies failing their property certifications and works with them to correct deficiencies.
PERFORMANCE INDICATOR DOCUMENTATION
Program: Louisiana Property Assistance Agency
Objective: To ensure that at least 95% of the state’s moveable property accounts remain compliant with the Louisiana
Property Assistance Agency’s rules and regulations through June 30, 2016.
Indicator: Percentage of agencies in compliance with property rules and regulations
1. What is the type of the indicator? Efficiency and Outcome; Key
2. What is the rationale for the indicator? LPAA attempts to ensure that at least 95% or more of all state agencies
comply with property and fleet regulations. This indicator is reported to LaPAS.
3. What is the source of the indicator? How reliable is the source? The source for this data is the documentation
submitted by agency property managers seeking LPAA's certification of their property.
4. What is the frequency and timing of collection or reporting? Each agency must certify its property with LPAA on an
annual basis. This indicator reports the results as a percentage of all of the agencies passing their certification
versus all that submitted certification documents during the quarter being reported to LaPAS.
5. How is the indicator calculated? Is this a standard calculation? (The number of agencies passing their certification /
total number of agencies seeking certification) * 100
6. Does the indicator contain jargon, acronyms, or unclear terms? If so, clarify or define them. N/A
7. Is the indicator an aggregate or disaggregate figure? Each quarter’s result reflects only part of the total number of
state agencies that certify during any given FY. The result reported in the LaPAS represents the percentage of
agencies in compliance for each quarter of the FY.
8. Who is responsible for data collection, analysis, and quality? The secretary for the Compliance Audit section is
responsible for collecting the data, computing the percentage, and reporting the results to the Assistant Director.
The Assistant Director reports and approves the results in LaPAS.
9. Does the indicator have limitations or weaknesses if so, explain. Is the indicator a proxy or surrogate? Does the
source of the data have a bias or agenda? This indicator is straightforward, does not have a bias, and does not
have any caveat or disclaimers.
10. How will the indicator be used in management decision making and other agency processes? LPAA’s management
staff would prefer that state agencies willingly comply with property rules and regulations without us forcing them
to do so. That is why we report % passing rather than % failing. However, we monitor the certification results to
identify those agencies that failed, and we address the deficiencies with them to assist them in passing their next
year’s certification.
GOAL: 2 To provide pickup services for surplus property that meet the needs of our customers while being timely and
efficient (R.S. 39 Part XI, Sections 321-332 & Part XIII, Sections 360-364).
Objective: 2:1 To pickup 95% of agencies’ surplus property within 45 days of the date that they requested its
pickup by June 30, 2016.
Strategy 2:1:1 Utilize LPAA’s asset management system, truck-drivers, fleet of over the road trucks,
and warehouse staff to accomplish this goal.
Principal Clients: State and local governmental agencies; Educational (approved, accredited, or licensed public or non-
profit institutions); Eligible non-profit and tax–exempt organizations.
External Factors:
1. Difficulty retaining a full staff of trained employees, particularly drivers and part-time laborers.
2. Condition of available surplus property affects LPAA’s operating income.
3. Remote statewide locations for some customers make it costly to pickup their surplus.
4. Agencies moving from leased facilities into State-owned properties interrupt pickups of surplus property.
5. Insufficient quantity of warehouse storage/display space.
6. Property not available at the location specified in the transfer document.
7. Property manager’s schedule changes and he is unavailable when we arrive to pickup property or there
is an insufficient number of agency personnel at pick up sites to allow us to load quickly and move to the
next stop.
8. Aging fleet of over-the-road trucks used to pickup surplus requiring more maintenance and they are
beginning to experience more unplanned outages.
Duplication of Efforts:
Title 39 of Louisiana’s Revised Statutes makes the commissioner of administration responsible for overseeing property
control and surplus disposal. LPAA oversees these functions for the commissioner. It is the only agency assigned
responsibility for enforcing moveable property rules and regulations.
Goal _#2 Objective __#1
Performance Indicators
Objective
Input
Output
Efficiency
Outcome
Percentage of Surplused
Property Picked up within 45
Days
Number of
Requested
Pickups
Number of Requests
Completed within 45 Days
Percentage of
Requests Completed
within 45 Days
Percentage of
Requests
Completed within
45 Days
State Outcome Goals Link: Transparent, Accountable, and Effective Government
Children's Budget: Not Applicable
Human Resource Policies Beneficial to Women and Families Link: Leave for Maternity, FLMA Act, Sexual
Harrassment in Workplace, Attendance/Leave/Workhours, Workplace Violence
Other Links (TANF, Tobacco Settlement, Workforce Development Commission, or Other): Not Applicable
Action Plan for Louisiana Property Assistance Agency
Program: Louisiana Property Assistance Agency
GOAL 2
To provide pickup services for surplus property that meets the needs of our customers while being timely
and efficient (R.S. 39 Part XI, Sections 321-332 & Part XIII, Sections 360-364).
Objective 2:1 To pickup 95% of agencies’ surplus property within 45 days of the date that they requested its pickup
by June 30, 2016.
Strategy 2:1:1 Utilize LPAA’s asset management system, truck-drivers, fleet of over the road trucks, and scheduling
staff to accomplish this goal.
Person Responsible for Strategy: Steve Bice Timeframe: FY12 - FY 16
Cost
Action Plan Steps
Person(s)
Responsible
Time Frame
Resources Needed
1. Use scheduling staff to coordinate routes
ensuring nearby locations picked up when
routes allow and trucks return to LPAA fully
loaded.
Floy Dean
Delaune
Daily
Computer, access to
Protégé, word
processing, and
spreadsheet software,
scheduling staff
2. Coordinate truck drivers and warehouse labor
with routes to ensure manpower resources
available at times of peak production.
Floy Dean
Delaune / Tod
Howard
Daily
Laborers, temporary
staff, and warehouse
manager
3. Maintain trucks and trailers to reduce the
occurrence of equipment failures; schedule
preventative maintenance and service around
routes.
Floy Dean
Delaune
Equipment manufacturers’
recommended schedule
for maintenance
Access to authorized
repair vendors
4. Provide ongoing training for truck drivers to
assist them in operating a safe and well-
Rick Janis
Monthly or whenever
unsafe actions or
conditions are observed
Training materials,
training room facility
 
maintained transportation fleet.
 
TRACKING FORM for Action Plan for Office of Louisiana Property Assistance Agency
Program: Louisiana Property Assistance Agency
GOAL 2
To provide pickup services for surplus property that meets the needs of our customers while being timely
and efficient (R.S. 39 Part XI, Sections 321-332 & Part XIII, Sections 360-364).
Objective 2:1 To pickup 95% of agencies’ surplus property within 45 days of the date that they requested its pickup
by June 30, 2016.
Strategy 2:1:1 Utilize LPAA’s asset management system, truck-drivers, fleet of over the road trucks, and scheduling
staff to accomplish this goal.
Person Responsible for Strategy: Steve Bice Timeframe: FY12 - FY 16
Action Plan Steps
Status
Comments
1. Use scheduling staff to coordinate routes ensuring nearby
locations picked up when routes allow and trucks return to LPAA
fully loaded.
2. Coordinate truck drivers and warehouse labor with routes to
ensure manpower resources available at times of peak production.
3. Maintain trucks and trailers to reduce the occurrence of
equipment failures; schedule preventative maintenance and service
around routes.
4. Provide ongoing training for truck drivers to assist them in
operating a safe and well-maintained transportation fleet.
STATUS Codes: OS- On Schedule AOS- Ahead of Schedule DL- Delayed CAN- Cancelled PS- In Planning Stage
 
PERFORMANCE INDICATOR DOCUMENTATION
Program:
Louisiana Property Assistance Agency
Objective:
Objective: To pickup 95% of agencies’ surplus property within 45 days of the date that they
requested its pickup by June 30, 2016.
Indicator: Total Number of Requests Picked Up During a Quarter
1. What is the type of the indicator? Input
2. What is the rationale for the indicator? This indicator provides part of the information required to compute the
actual percentage of transfers picked up within 45 days.
3. What is the source of the indicator? How reliable is the source? The original source of the data comes from Protégé
in the form of transfer requests asking for LPAA to pickup an agency’s surplus property. The final data source for
this indicator is the completed sheets brought in by our drivers.
4. What is the frequency and timing of collection or reporting? Daily collection of sheets from truck drivers; results
reported on a quarterly basis.
5. How is the indicator calculated? Is this a standard calculation? This indicator documents the % of transfer requests
picked up within 45 days for any given quarter occurring during the FY. Each transfer we pick up during a FY
quarter is manually recorded in an Excel spreadsheet. The spreadsheet contains a formula that computes the days
to complete each request, tallies the results, and then computes the % for each quarter.
6. Does the indicator contain jargon, acronyms, or unclear terms? If so, clarify or define them. When an agency
requests permission to surplus a piece (or pieces) of property, the property manager uses our asset management
system (Protégé) to request LPAA’s permission to transfer the property from their inventory into ours. We call the
resulting electronic document a transfer request.
7. Is the indicator an aggregate or disaggregate figure? Aggregate - Each quarter’s result reflects only part of the
total number of transfer requests created during any given FY.
8. Who is responsible for data collection, analysis, and quality? LPAA has a person that schedules pickup of transfers.
Once our truck drivers pick up the property and return with the transfer sheet, the scheduler uses those sheets to
enter the transfer number, the request date, and the pickup date into the Excel spreadsheet.
9. Does the indicator have limitations or weaknesses if so, explain. Is the indicator a proxy or surrogate? Does the
source of the data have a bias or agenda? This indicator is straightforward, does not have a bias, and does not
have any caveat or disclaimers.
10. How will the indicator be used in management decision making and other agency processes? The indicator
provides part of the information we need to schedule property pickups that accomplish our goal of picking up
property within 45 days. It also provides data related to workloads, volumes, etc. that management can use to
determine logistical equipment needs.
PERFORMANCE INDICATOR DOCUMENTATION
Program: Louisiana Property Assistance Agency
Objective: Objective: To pickup 95% of agencies’ surplus property within 45 days of the date that they requested its
pickup by June 30, 2016.
Indicator: Number of Requests Completed within 45 Days
1. What is the type of the indicator? Output
2. What is the rationale for the indicator? Provides part of the information required to compute the actual percentage
of transfers picked up within 45 days.
3. What is the source of the indicator? How reliable is the source? The original source of the data comes from Protégé
in the form of transfer requests asking for LPAA to pickup an agency’s surplus property. The final data source for
this indicator is the completed sheets brought in by our drivers.
4. What is the frequency and timing of collection or reporting? Each transfer we pick up during a FY quarter is
manually recorded in an Excel spreadsheet.
5. How is the indicator calculated? Is this a standard calculation? The spreadsheet discussed above contains a
formula that counts each request completed within 45 days and tallies the results.
6. Does the indicator contain jargon, acronyms, or unclear terms? If so, clarify or define them. When an agency
requests permission to surplus a piece (or pieces) of property, the property manager uses our asset management
system (Protégé) to request LPAA’s permission to transfer the property from their inventory into ours. We call the
resulting electronic document a transfer.
7. Is the indicator an aggregate or disaggregate figure? Aggregate- Each quarter’s result reflects only part of the total
number of transfer requests picked up within 45 days during any given FY.
8. Who is responsible for data collection, analysis, and quality? LPAA has a person that schedules pickup of transfers.
Once our truck drivers pick up the property, the scheduler forwards a copy of those completed transfers to a
clerical person. She then enters the transfer number, the request date, and the pickup date into an Excel
spreadsheet.
9. Does the indicator have limitations or weaknesses if so, explain. Is the indicator a proxy or surrogate? Does the
source of the data have a bias or agenda? This indicator is straightforward, does not have a bias, and does not
have any caveat or disclaimers.
10. How will the indicator be used in management decision making and other agency processes? The indicator
provides part of the information we need to monitor our goal of picking up property within 45 days. The number
of transfers picked up provides the feedback management needs to determine our effectiveness.
PERFORMANCE INDICATOR DOCUMENTATION
Program: Louisiana Property Assistance Agency
Objective: To pickup 95% of agencies’ surplus property within 45 days of the date that they requested its pickup by
June 30, 2016.
Indicator: Percentage of Surplused Property Picked up within 45 Days
1. What is the type of the indicator? Efficiency and Outcome; Key
2. What is the rationale for the indicator? Most agencies do not have the resources necessary to bring surplus
property to our location. LPAA has staff and a fleet of over-the-road vehicles capable of providing this service.
LPAA provides pick-ups as a service to agencies. LPAA’s operating budget is self-generated. By picking up the
property, LPAA has better control over the condition of equipment we are able to offer our customers. This helps
improve our ability to operate in a cost-effective manner.
3. What is the source of the indicator? How reliable is the source? When an agency wishes to dispose of property, it
uses LPAA’s asset management system, Protégé, to create a transfer document. At the time the agency creates
this document, it can request pick up by LPAA. This performance indicator measures how long it takes LPAA to
pick up this property. The time elapsed between the transfer document’s creation date and the actual pick up date
determines the number of days it took to complete the physical transfer of property.
4. What is the frequency and timing of collection or reporting? This indicator is reported quarterly and reflects
performance for those pick ups that occurred during the reporting quarter.
5. How is the indicator calculated? Is this a standard calculation? (Number of transfers picked up during the quarter
taking 45 days or less / total number of pick ups occurring during the quarter) * 100
6. Does the indicator contain jargon, acronyms, or unclear terms? If so, clarify or define them. When an agency
requests permission to surplus a piece (or pieces) of property, the property manager uses our asset management
system (Protégé) to request LPAA’s permission to transfer the property from their inventory into ours. We call the
resulting electronic document a transfer.
7. Is the indicator an aggregate or disaggregate figure? Aggregate - It is a part of larger whole because each
quarter’s statistic reflects only part of the total number of transfers created during a FY.
8. Who is responsible for data collection, analysis, and quality? The person responsible for scheduling pickups enters
the input and output indicator data into an Excel spreadsheet. A formula computes the percentage of property
picked up within 45 days. The scheduler’s supervisor reviews it for accuracy and then forwards the results to the
Assistant Director. The Assistant Director then reports and approves each quarter’s result in LaPAS.
9. Does the indicator have limitations or weaknesses if so, explain. Is the indicator a proxy or surrogate? Does the
source of the data have a bias or agenda? Agencies create transfers before the property is available for LPAA to
pick it up. When this occurs, the pick up may well exceed the 45-day goal through not fault of LPAA’s scheduling
staff or truck drivers. In addition, the tremendous amounts of surplus property created from agency moves into
new buildings over the four years have prevented us from consistently meeting this goal. Further impacts occur
because it is difficult to retain staff willing to perform this type of work.
10. How will the indicator be used in management decision making and other agency processes? Management will
monitor the trend to determine if we are providing the level of service targeted. Management will also identify
problems hindering our ability to accomplish this goal, and they will plan and implement corrective actions
whenever the trend shows a decline in the percentage.
STRATEGIC PLANNING PROCESS
This plan was developed using a/an:
Review of the data reported to LaPAS for the last 5 years for both key performance indicators.
Internal review of LPAA’s net income statements for the last three years.
SWOT Analysis