Division of Administration - Kristy Nichols, Commissioner - State of LouisianaState of Louisiana - Office of Information Services

Tel: (225) 342-0900
Fax: (225) 342-0902

Mailing Address:
P.O. Box 94095
Baton Rouge, LA 70804-9095

Physical Address:
Claiborne Building
1201 N. Third Street, Suite 2-190
Baton Rouge, LA 70802

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OIS Help Desk
Questions can be directed in three ways:


Web Ticket (Preferred Method)
    How do I create a Help Desk Web Ticket?
    Web Ticket Hints and Solutions


Phone - (225) 342-2677

    Select appropriate option from voice messaging menu:

  1. All Permissions/Security issues for all ISIS systems, Business Objects, LaPAC, eCat, and LEO.
  2. Human Resources, Payroll or Timekeeper (HCM)
  4. Business Objects
  5. Travel
  6. LEO
  7. LaGov ERP


    Select the appropriate area for which assistance is needed:

 AFS Help Desk

 AGPS/CFMS Help Desk    

 BDS Help Desk 

eCAT Help Desk

LaPAC Help Desk

Travel Help Desk

Hours of Availability:

  • Staffed Monday through Friday, 7:30 AM - 4:30 PM, excluding state holidays.
  • Web tickets and voicemail are available when the help desk is not staffed. Calls will be returned no later than the next working day.