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Jane Patterson

Tel: (225) 342-7701
Fax: (225) 342-7757

Mailing Address:
P.O. Box 94280
Baton Rouge, Louisiana 70804

Physical Address:
Galvez Building
602 North Fifth Street
Baton Rouge, LA 70802

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OTM Catalog of Services

The INTERNET Line of Service allows an agency to purchase separately the amount of Internet bandwidth needed to support their users. Agencies must subscribe to a type of Consolidated Network Access (CNA) to obtain OTM INTERNET service.

Although OTM network services are designed to operate 24 hours a day, 365 days a year, OTM does not guarantee, certify, or warrant as to quality of service or that operation of the network will be without interruption or error.

At times it is necessary to perform maintenance on network components in order to maintain quality service. OTM strives to perform this maintenance with the least impact on its customers. Click here to view the Network Maintenance policy and schedule.

Other factors to consider when ordering OTM INTERNET service are Domain Name Services, IP addresses, and email.

Domain Name Services--If a subscriber needs a domain name in the "" or "" domain space, OTM has the authority to issue the domain name. OTM can also run secondary Domain Name Services for your organization as a backup for the primary server. There is no charge for this service. Refer to the Domain Name Service Line of Service page or contact OTM Enhanced Network Services section for more information.

Acquiring IP Addresses--Because of the scarcity of Internet Protocol version 4 network addresses, subscribers are encouraged to use private network addresses on their local networks. This requires the use of a firewall or other translation mechanism to translate the private addresses to public addresses for traffic bound for the Internet. OTM can provide a limited number of public IP class C addresses to subscribers upon request. There is no charge for IP addresses, although OTM does require detailed information about how a subscriber intends to use the addresses. Also, should a subscriber cancel their INTERNET services, they will be required to relinquish those IP addresses within 30 days of cancellation. Click here to get additional information about IP addresses.

Other Services--OTM INTERNET is designed to be a connectivity service, and does not offer services like email, agency-specific DNS, or Web services. Subscribers must set up their own services or contract for those services with a commercial provider.

Who can use this service?

INTERNET services may be requested by:

  • any political subdivision of the State of Louisiana, including city and parish government;
  • private and public educational institutions within the state of Louisiana from kindergarten through university level;
  • ther qualifying institutions as described in the current OTM Administrative Rules and Regulations.

Customers of the INTERNET service are expected to abide by rules of engagement outlined in the Office of Information Technology's Acceptable Use Policy (IT POL 1-20).

Trouble Reporting Procedures

If you should experience trouble with your network services, please contact our Trouble Reporting number at 225 342-7777. Click here for complete procedures.

Billing Rates

Subscribers pay a monthly INTERNET service fee based on the speed of their connection. Subscribers will be billed by OTM through the standard billing arrangements for this service. Billing will begin for the first month after the connection is established. For agencies outside the Baton Rouge LATA (225 area code), MPLS Intrastate Transport (MIT) charges will also apply, such that the total monthly cost of INTERNET service will be CNA charges plus MIT charges plus INTERNET charges at the selected service rates.

Monthly Rate Per Mb
  Sub T-1 - 1 Mbps
  1.5 Mbps - 2 Mbps
  3 Mbps - 4 Mbps
  4.5 Mbps - 5 Mbps
  6 Mbps - 8 Mbps
  9 Mbps - 11 Mbps
  12 Mbps - 17 Mbps
  18 Mbps - 19 Mbps
  20 Mbps - 89 Mbps
  90 Mbps - 120 Mbps
Monthly Rate Per Mb
  VPN Bandwidth
A Support Service fee of 0.5% shall be applied to the monthly cost of these services.

How to Order

To subscribe to INTERNET services:

  • Review the complete description of the INTERNET service including all applicable terms and conditions as outlined in the service request form. Decide what configuration of services best meets your organization's needs.
  • Complete the Enhanced Network Services Access Requst (OTM-43). Send the form to OTM Enhanced Network Services section.

By submitting this request, the subscriber acknowledges having read, understood, and agreed to all the terms and conditions outlined in the Enhanced Network Services.

Canceling INTERNET Service

Access to INTERNET services may be terminated by sending an email to While the request must originate from the agency Telecommunications Coordinator, the cancellation will be scheduled with the listed agency technical contact.

OTM-43 Enhanced Network Services Access Request

Section Enhanced Network Services
Phone 225-219-4860