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Jane Patterson

Tel: (225) 342-7701
Fax: (225) 342-6867
Email: otm@la.gov

Mailing Address:
P.O. Box 94280
Baton Rouge, Louisiana 70804

Physical Address:
Claiborne Bldg, Suite 2-213
1201 North Third Street
Baton Rouge, LA 70802-5243

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OTM Catalog of Services
Dial Tone: Connects/Moves, Changes, and Wiring

This service is available to all authorized subscribers using standard dial tone service. The service is classified into the following categories.

Connects and Moves

  • Dial Tone Connect--The provision of analog dial tone service (an analog telephone line, including Proprietary Business class service) by the local telephone company to the subscribers telephone network interface which is usually located in an equipment room in the subscribers building. This category is also applicable for a move of analog dial tone service from one network interface location to another.
  • Digital/ISDN Dial Tone Connect--The provision of digital or ISDN dial tone service (a digital telephone line) by the local telephone company to the subscribers telephone network interface which is usually located in an equipment room in the subscribers building. This category is also applicable for a move of digital or ISDN dial tone service from one network interface location to another.

Changes

  • Number Change--The assignment of a new telephone number to replace an existing number.
  • Feature Change--The addition to or change of a software feature associated with dial tone service.
  • Digital Configuration Change--The rearrangement of the original button assignments, features, and/or call appearances associated with Digital Electronic Business Sets (DEBS) or Proprietary Business class service. A configuration charge will only apply after the original installation of digital service with DEBS.
  • Convert Analog to Digital Service--The conversion of existing analog service to digital or ISDN service.

Wiring

  • Cross Connects--For a new dial tone connect or for a move of existing dial tone service, a wiring cross connect will be required. The cross connect is used to connect the telephone company's incoming dial tone to the wire run which goes to the telephone user's location.
  • Telephone Jack and Wire Run--A new telephone jack and new wiring may be required for extending dial tone to the user's telephone location. However, there may be an existing jack and existing wiring for the user's telephone location which can be reused.

Two types of companies which may be used by OTM to provided cross connects, telephone jacks, and wire runs are:

  • Local Telephone Companies--This type of company provides the dial tone service to the subscriber location.
  • Equipment or Wiring Vendors--This type of company may be one of a number of independent equipment or wiring vendors who operate in the subscribers area of the state. The selected vendor may have previously provided equipment or installed wiring at this location.

Billing Rates
The following one-time rates apply to installation work performed for new or moved dial tone service as completed by the local telephone company that provides dial tone service to the subscriber.

Dial Tone Connect

Rate Per Line

1st Line On Order

$76.50

 

Each Additional Line On Order (Same Location)

17.00

 


Digital/ISDN Dial Tone Connect

Rate Per Line

1st Line On Order

$229.00

Each Additional Line On Order (Same Location)

170.00

Each Additional B Channel

11.00


The following one-time rates apply to work performed by OTM and/or the local telephone company that provides dial tone service to the subscriber.

Changes

Rate Per Line

Number Change--1st Line On Order 
$51.00

Number Change--Each Additional Line On Order

11.00

Feature Change--Per Number, Same Order (ECAS)

5.00

Digital Configuration Change

25.00

Feature Change--Per Order, Same Day, Same Order, Same Location (BellSouth)

29.00

Inter-Office Line

265.00
Restoration from Vacation--1st Line 51.00

Restoration from Vacation--Each Additional Line

11.00

Wiring--The following one-time charges apply to work completed by the equipment or wiring vendor.

If wiring or cross connect work is performed by an equipment or wiring vendor, the agency will pay the actual charges from the invoice plus a 5% processing charge. The 5% processing charge does not apply for wiring issued by agency release order through one of the state wiring contracts.

NOTE: Any item not covered above will be handled on a case by case basis.

A Support Service fee of 0.5% shall be applied to the monthly cost of this service.

How To Order
Contact the OTM Customer Service and provide contact information and a description of what is needed. Customer Service will work with the agency to determine with form(s) the agency should complete and submit.

Forms
OTM/S-1 Miscellaneous Service Order Form
OTM/S-2 Centrex Service Order Form
OTM/S-8 Communications Service Request
OTM-16 Project Request Form

Contacts
Section Customer Service
Phone 225-342-7720
225-342-7226 (Supervisor)
E-mail tracie.cole@la.gov