Catalog of Services
Voice Equipment Maintenance Contracts

Most equipment installations have a one-year warranty. The warranty contract goes into place as soon as installation is completed and accepted. To continue coverage after warranty or if there is no warranty, agreements or a contract for maintenance may be put in place. The agreement or contract determines who will perform repairs, the cost and how the repairs will be paid. Equipment affected consists mostly of electronic key systems and PBX systems. Available options:

• Key Systems--Time and Materials Charges Agreement, OTM Maintenance Agreement, or Vendor Contract
• PBX Systems--Time and Materials Charges Agreement or Vendor Contract
• Other--Contact the Procurement Support Services Section for information

Billing Rates
Equipment Maintenance/Embedded Base--This service provides for the maintenance of telecommunications equipment and will be provided either by OTM or an equipment vendor.

This service shall be provided at a Special Rate plus a 1% processing charge.  The Special Rate shall be developed based upon the cost of the vendor contract or the cost of the maintenance provided by OTM. 

A Support Service fee of 0.5% shall be applied to the monthly cost of this service.

Equipment Maintenance/EKS and PBX--This service provides for the maintenance of telecommunications equipment and will be provided either by OTM or an equipment vendor.   OTM maintenance service is offered on electronic key systems and some PBXs.

A Support Service fee of 0.5% shall be applied to the monthly cost of this service.

Equipment VendorThis is provided at actual cost plus a 1% processing charge.

How to Order
Before the warranty expires, the Procurement Support Services Section contacts the agency Telecommunications Coordinator, advises him of the options available, and gives the cost and other information needed to make a decision.

If Time and Materials is the choice, OTM will request a Letter of Agreement from the agency. If OTM Maintenance is the choice, OTM will request a Letter of Agreement and certain information about the agency's equipment.

If a contract is requested, the agency must contact the OTM Procurement Officer who will coordinate bid activities between the agency and State Purchasing.

Forms--no forms are used for this service