Frequently Asked Questions

LEO is a portal providing a single point of access to a variety of employee information and services for employees paid through ISIS HR. You can access your pay statement information, benefits plans (all insurances, deferred compensation, retirement), and state employee directory. You also have the ability through LEO to change your emergency contact information, address, bank, and tax withholding information.

LEO can be accessed from any computer through an internet browser. We recommend and support Internet Explorer 7.0. Other browsers may work, however, we cannot assist you with them.

What operating system, software, software updates and settings are required on my computer in order for me to use LEO?

In order to access your information in LEO, you will need:

Windows 2000 or Windows XP (Other operating systems may work but are not supported)
Internet Explorer 7.0 (Other browsers may work but are not supported)
Adobe Acrobat 7.0 or higher
Internet Explorer security set at medium or lower for the LEO web address

What Internet browser should I use?

We only support Internet Explorer 7.0 which has the appropriate Service Pack(s) installed. The Service Pack(s) is required to access the secure sites. Other browsers may work, however, we cannot assist you with them.

How do I access LEO?

It can be accessed on the Internet:

by typing in the website address in the address field https://leo.Louisiana.gov
or
from the Louisiana.gov page. Click once with your left mouse button on the LEO: Louisiana Employees Online link.

How do I create a desktop shortcut or add a favorite / bookmark to the LEO website?

To create a shortcut on your desktop:

Connect to the internet and go to the Louisiana.gov page.
Click with your right mouse button on the LEO: Louisiana Employees Online link under the Online Services section (left side of the page).
Select Copy Shortcut from the pop-up.
Go to your desktop, click with your right mouse button and select Paste Shortcut from the pop-up.

To add a favorite / bookmark:

Connect to the Internet and go to the Louisiana.gov page.
Click with your right mouse button on the LEO: Louisiana Employees Online link under the Online Services section (left side of the page).
Select Add to Favorites... from the pop-up.

How do I login to LEO?

Enter your Personnel number and your password. Remember, your personnel number has the letter P as the first character followed by 8 numbers (add zeros in front of your number if needed).

How do I get my Personnel number?

Check with your Time Administrator (TA), the person who inputs your time, or contact your Human Resources (Personnel) Office.

What is my password the first time I log into LEO as a new user?

If you are an SAP user (Timekeeper or Human Resource person) your password in SAP is the same for LEO. If not, you must go through Password Maintenance, found on the LEO login page, and create a password before you can log into LEO. Click on 'Password Maintenance' to get started. Remember, the answer to the personal question you create IS NOT your password. A correct answer to your personal question allows you to create a password for LEO and/or SAP.

How soon will the new password I create be effective?

The password you create is effective immediately. LEO establishes this password in real time so there is no waiting.

If I am an SAP user, how do I reset my password using LEO?

You go through Password Maintenance, found on the LEO login page, and create a new password. Click on 'Password Maintenance' to get started.

How do I login to LEO for the first time if I am an SAP user?

You use the same password in LEO that you use in SAP. It is the same for both systems.

Do I have to go through Password Maintenance every time I login to LEO?

No. If you remember your password, you just login using it.

What if I forget my password or would like to change my password?

Go through Password Maintenance and create a new password. You may create a new password at anytime. It is effective immediately. Click on 'Password Maintenance' to get started.

Who can access my information over the Internet?

Since LEO requires your Personnel Number and the Password you create, you are the only one who can access your information. The only exception would be if you have compromised your password by revealing it to someone else.

Is my information secure?

Yes, but you have a key role in protecting your information. You must create passwords and a personal question that are not easily linked with you, change your password regularly, and protect your password.

Your information is protected using SSL (Secure Socket Layer) encrytion.

What training is available for using LEO?

Tutorials, Quick Reference Cards and step by step instructions are available by clicking on the "Online Help" link.

Who do I call if I have questions?

Each agency has designated a LEO Primary Contact and a LEO Alternate Contact to assist their employees with any problems or issues. An online database of Agency LEO Contacts may be found at http://wwwprd.doa.louisiana.gov/OISContacts/home.cfm.