TIN 19-02

Telecommunications Information Notice 19-02 SIP Trunking Services

July 25, 2019

​​The Office of Technology Services/Network Services, formerly the Office of Telecommunications Management, in a continuing effort to provide competitively bid services to our customers, has contracted with five vendors for SIP Trunking service. A description of the SIP Trunking service may be found in the OTS Catalog of Services.

The service is now available from the following contractors in the corresponding metropolitan areas:

• AT&T
  • Alexandria
  • Baton Rouge
  • Lafayette
  • Lake Charles
  • Monroe
  • New Orleans
  • Shreveport
  • Any other city within the Louisiana AT&T territory
• Advanced Tel (Eatel)
  • Baton Rouge
  • Lafayette
  • Lake Charles
  • New Orleans
  • Shreveport
• Cox
  • Baton Rouge
  • Lafayette
  • New Orleans
• Level 3/CenturyLink
  • Alexandria
  • Lake Charles
  • Monroe
  • New Orleans
  • Shreveport
  • Granite
  • Alexandria
  • Monroe

Rates for SIP Trunking service vary by vendor and can include transport type, port size, and number of concurrent calls. Long distance options are available.

Agencies who are using SIP Trunking services from contractors who were not awarded new contracts will be contacted by OTS/NS to convert to a new contract. Agencies who are using services from contractors who have been awarded new contracts will see a reduction in pricing. Agencies interested in obtaining a budgetary quote or acquiring SIP Trunking should complete and submit the NS-16 Project Request Form to OTS/NS. OTS/NS will open a project and assign a project manager to gather the agency requirements, determine which vendors are able to provide the service in the requested area(s), determine if service can be extended to the requested site(s), and obtain and validate rate quotes from the available vendors. OTS/NS will then provide the quote to the requesting agency. If multiple vendors respond to the request for quote, the requesting agency may choose from the responding vendors based on the agency's specific technical needs, timeline, or price. Once the agency has chosen the vendor, the project manager will submit the order for the service.

Quasi-State Agencies and Political Subdivisions

• Written orders for quasi-state agencies and political subdivisions, such as local and parish government agencies, may be issued directly by the quasi-state agency or parish government agency to the contractor. The contractor may accept orders directly from these agencies.
• Only quasi-state agencies and political subdivisions may order directly from the vendor. Billing will be by the contractor directly to these entities.

Please distribute this information to all purchasing, telecommunications, and information technology staff. For more information about this notice, contact Jolene Ardoin by phone 225.342.8682 or email.