Louisiana Division of Administration



The Information and Training Section of OTS offers training in several areas.

Professional Telephone Skills

This is a three hour training session offered to all state employees and is designed to enhance telephone communications skills. This training focuses on the importance of making a good impression, effective listening, telephone etiquette, the correct use of telephone features and handling or dealing with the difficult caller. Classes are held at OTS facilities. Out of town sessions may be scheduled upon request. No fee is charged for this training.

Feature Training

Upon request, OTS can provide or make arrangements for training pertaining to Centrex features, PBX features and functions, and ISDN.

Customized brochures are available upon request.

Telecommunications Coordinator Orientation

This three-hour class provides registered TCs with a general introduction to working with OTS. The class offers an overview of the OTS website including OTS's administrative rules, telecommunications information notices, and common telecommunications terms. Representatives from OTS's billing, customer service, advanced services, help desk, wireless, and voice processing sections present information about working with their respective sections. In addition, TCs interested in meeting with a representative from another section at OTS may schedule an appointment. Newly appointed TCs will receive information to register for this class which is held at OTS.

Special Request Training

Upon request, OTS may be able to tailor training in the field of telephony to meet the specific needs of the requesting user or assist in the procurement of such training. Cost will be determined on an individual basis.

Billing Rates

There is no charge for training conducted by OTS staff. There may be a charge for training conducted by a vendor.

How to Order

Requests for training should be directed to the OTS Information and Training Section , Laura Matherne at 225.342.7725.

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