TIN 25-10
Telecommunications Information Notice 25-10 Rate Change for Non-Standard Dial Tone - PRI
November 12, 2025
The Office of Technology Services would like to inform customers of changes in rates for some local telephone services. The vendor charges for Non-Standard Dial Tone - PRI Trunking increased, which resulted in increased rates to customers. New rates became effective with the August 2025 invoice cycle and should have been reflected beginning with the September 2025 invoice. The average increase in billing to affected agencies is approximately 14%; actual amount will vary with services utilized.
Alternative lines of service may be available for dial tone. Agencies may submit the OTS-16 Project Request Form to request an evaluation and recommendation for dial tone services. Agencies with access to the OTS Customer Self Service Ticketing Portal may submit the project request via the portal following the instructions in the Project Request End Users Guide. All others may submit the OTS-16 Project Request by email to OTSSupport@la.gov.
Questions regarding this notice should be directed to the Office of Finance and Support Services at 225.342.0700 or NCS.CD@la.gov.
