Hosted Voice Service
HVS
This feature-rich VOIP enterprise solution includes true unified communications; telephone numbers and workers are no longer tied to a single phone device. HVS enables users to make and receive calls on a desk phone, personal desktop computer, laptop and/or mobile device.
Productivity-enhancing features like voice mail to email, fax messaging and Simultaneous Ring ensure users never miss a call or a message. Specialty applications, such as Call Center with management features and reports, present multiple improvements over Uniform Call Distribution. The Call Pull feature frees the worker from his desk by enabling users to hand off calls between their desk phone, mobile phone and PC client, if equipped.
HVS also offers advanced features such as call recording and an electronic fax messaging solution (eFax). Call recording will record all inbound and outbound calls from a single number or multiple numbers. Recordings are saved to the cloud and can be saved to a storage device, such as a hard drive or shared drive. A separate fax machine is not required to use eFax. Faxes are sent and received via email. Each user can have their own dedicated telephone number. Enhanced reporting is an option for supervisors/managers to track the number of faxes sent and received each month. For HVS feature options, prices, and associated installation prices, contact OTS.
Additional information is provided below. If you need assistance with these services, please contact:
Ordering/Order Provisioning
- 225.342.7720 or 225.219.5542 (Supervisor)
- Email for Ordering/Order Provisioning
Technical/Systems Projects
- 225.342.1419 (Manager)
- Email for Technical/Systems Projects
Trouble Reporting/OTS Service Desk
- 225.219.6900
- 225.342.4747 (Critical Outages)
OTS provides HVS to state agencies in the Capitol Park Complex in downtown Baton Rouge, as well as to other locations using Data Dial Tone services. Self-supporting agencies, such as universities, quasi-state agencies and political subdivisions with qualified IT staff may also use the HVS service.
Note: Wiring and Network Assessments are required to determine if a location is HVS ready prior to implementation.
Issues should be reported by the agency's IT staff or Telecommunications Coordinator to the OTS Service Desk by calling 225.219.6900. For HVS After Hours Critical Outages, contact HVS On-Call at 225.342.4747.
Monthly rates vary by service offering.
As each agency and/or building is unique, submit the OTS-16 Project Request Form to inquire about availability, obtain more information or to consult with a project manager about HVS possibilities. To add additional service or make changes to existing service, submit the appropriate OTS-60 Hosted Voice Service New/Activate Service Form or OTS-65 Hosted Voice Service Move/Change/Disconnect Order Form.
