euc overview

The End User Computing section functions as the statewide first point of contact for support services related to IT incidents, issues and requests. EUC provides support services to 40,000 internal and external customers across 750 locations throughout the state. These support services include multiple components of remote and site-based device management. EUC technical teams either resolve issues directly or troubleshoot and evaluate the issue to gather the necessary information needed to escalate it to other OTS or third-party teams for resolution. All incidents and requests are logged in the OTS Ivanti service management ticket system for effective tracking, routing and reporting.

How to Contact Enterprise Service Desk

• Core Service Hours: Monday to Friday, 6 a.m. to 6 p.m.
• After Hours (24x7) Support: Service Desk phone support is available 24x7, including holidays, to resolve or route incidents and escalate reports of high priority and major issues to technical support teams and on-call staff
• Contact Methods
  • Customer Self-Service Ticketing Portal
  • 225.219.6900
  • 844.219.6900

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