Printers, Copiers & Multifunction Devices
Printers, Copiers & Multifunction Devices
The catalog of network printers, multifunction devices and copiers provided below have been reviewed and approved for purchase by End User Computing. These devices are the preferred models that should be purchased. If one of these models does not meet the business requirements then EUC will work with the agency and the OTS ARM to identify an alternative model that can be purchased.
The EUC Network Copier and Warrantied Printer Support rate of $30 per device per month is being applied to all network based copiers and printers that are either rented through the Office of State Procurement copier contract or have an active service agreement or warranty with a third party provider. This service is applied to cover the EUC related support costs at a reduced rate to account for services already provided directly through the copier rental vendor or printer warranty vendor.
- Single Function Printers
- Multifunction Devices
- Office of State Procurement Copier Rentals
What is Included
Every network attached printer requires EUC support throughout the lifecycle of the device. The line of service rate provides for the following services:
- Initial device setup on the network
- Initial device setup on the OTS print server
- Installation of the device drivers on customer computers
- Setup of scan to email address books on the device
- Setup of scan to folder network shares on the device
- Service Desk phone support for device incidents and requests
- Service Desk ticket system for logging incidents and requests
- Field Operations technician travel and onsite support for device incidents and requests
- Coordination of support calls with third party warranty providers as needed
- Assistance to third party warranty providers for onsite support as needed
Contact OTS:
- Customer Service Ticket Portal: otssupport.la.gov
- Email Customer Service
- 225.219.6900
- 844.219.6900
