Louisiana Division of Administration

TIN 19-04 Update

Telecommunications Information Notice 19-04 OTS/NS Billing; Service Order Freeze Update

December 16, 2019

Billing

The Office of Technology Services Network Services (OTS/NS-formerly OTM) Self Service Billing Portal is now available for viewing bills through October 2019. OTS is working toward making the November bill available in January. The portal had been temporarily unavailable due to the November cybersecurity incident and ongoing efforts at recovery.

Service Order Freeze

The service order freeze, which was implemented to expedite efforts at recovery from the cybersecurity incident, remains in effect through January 1. Customers may continue to submit orders during this period, however they may be held and processed after the freeze unless deemed an emergency. Billing may be delayed for all work during this period.

Questions regarding this information notice should be directed to Jolene Ardoin at jolene.ardoin@la.gov or 225.342.8682.