Telecommunications Information Notice 20-05: Billing Correction for Circuits

November 24, 2020

The Office of Technology Services would like to make customers aware of a billing correction which will impact some Circuit customers. Beginning in February 2020, a vendor providing some Circuit services began billing several OTS accounts at a much higher rate than the contract, due to an error in their system. Instead of passing these increased amounts to the user agencies, billing was suspended until the vendor corrected the rates and issued credits. Charges were not billed from February 2020 through August 2020.

The unbilled Circuit amounts for February 2020 through May 2020 will be billed on the November bill. The unbilled amounts for June 2020 through August 2020 will be billed on the December bill. OTS regrets any inconvenience this may cause to customer agencies.

Questions about this information notice may be directed to the Office of Finance and Support Services at OTM.CD@la.gov or 225.342.0700.