Toll-free Service
Toll Free Service
Toll Free Service allows calls to be completed to a location without a charge to the caller. The caller dials a number in the format 8XX-XXX-XXXX and the call is routed and billed to the called party. The service area can be nationwide or restricted to calls placed from within Louisiana, and can optionally exclude calls placed from the local calling area.
OTS's contract for switched toll free service is provided through AT&T.
If assistance with these services is needed, please contact:
Contract Specialist/Voice Procurement
- 225.342.8682
- Jolene Ardoin
Customer Service/Ordering
- 225.342.7720
Technical Issues/Tech Support
- 225.219.6900
- Customer Self-Service Ticketing Portal
Billing Rates
- $0.023/minute intrastate/interstate
- $0.210/minute Canada
- A support service fee of 0.5% shall be applied to the monthly cost of this service
How to Order
The agency Telecommunications Coordinator should complete the Toll-Free Service Order Form (OTS-32) and submit it to OTS.
